Legal, Grievance & Remedy Process
Public complaint, grievance, dispute, privacy, takedown and legal-notice process for INIX.IN, including ticket tracking and escalation routes.
Public grievance channel
INIX.IN provides a public support and grievance system that can be used without navigating through a private admin area. A submitted grievance receives a ticket number that can be used to track status.
Issues that can be raised
- Account or access problems.
- Privacy, personal-data or account-deletion requests.
- Fake, duplicate, misleading or unsafe listings.
- Harassment, fraud concerns or misuse of the platform.
- KYC or verification grievances.
- Rental, agreement, cancellation or payment-related platform complaints.
- Takedown, rights infringement or other legal notices.
Information to include
Provide enough information to identify the issue, such as your name, email, phone, listing/ticket reference and a clear description. Do not send passwords, OTPs, full card details or other authentication secrets.
Review & verification
INIX may request reasonable identity, account ownership or supporting evidence before taking an irreversible action such as account deletion, disclosure of private information, or removal of disputed content.
Escalation
If an issue remains unresolved, reply through the same open ticket so the history remains linked. You may also contact support@inix.in and quote the ticket number. Nothing on this page limits a remedy that cannot lawfully be excluded.
Legal notices
For formal legal correspondence, identify the sender, the affected account/listing/content, the legal basis of the request, the remedy requested and a reliable reply address. INIX may preserve relevant records when reasonably required for an active legal, security or dispute process.