Cancellation & Refund Policy
Cancellation and refund principles for paid INIX.IN platform services and the distinction between platform charges and payments arranged directly between users.
1. Scope
This policy applies to charges collected by INIX.IN for an INIX platform feature. A rent, deposit, advance, booking amount or other payment made directly between users is not automatically an INIX platform charge and may be governed by the agreement between those parties.
2. Before payment
Where a paid INIX feature is offered, the amount, purpose and applicable condition should be shown before confirmation. Users should review the description before paying.
3. Cancellation
A request to cancel a paid service should be raised as soon as possible through the support system. Whether cancellation is available depends on whether the paid service has already been delivered, consumed, activated or materially performed.
4. Refund review
Refund requests are reviewed against the payment record, the service status, duplicate-payment evidence, technical failure, applicable feature conditions and mandatory rights under law. Approval is not automatic merely because a request is submitted.
5. Duplicate or failed payment
If a user believes a payment was duplicated, debited without the intended service being recorded, or failed after debit, the user should submit the transaction reference and relevant evidence through Support. Sensitive card, OTP or password data should never be submitted in a support message.
6. Processing
Where a refund is approved, it should be returned through an appropriate supported payment route. Bank or payment-provider processing time may apply after INIX initiates an approved refund.